Database/timeout error when trying to log in...

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adamfresk
Posts: 15
Joined: Mon May 06, 2019 10:52 pm

Database/timeout error when trying to log in...

Post by adamfresk » Sun Jan 26, 2020 1:15 pm

For the past week, I´ve been getting an error message when trying to log in and I can´t access the fixture library at all.

Anyone else experiencing this? Is the error at my end or at ENTTEC´s?

/Adam
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Dave Brown [admin]
Posts: 1873
Joined: Sat Sep 15, 2012 4:53 pm

Re: Database/timeout error when trying to log in...

Post by Dave Brown [admin] » Sun Jan 26, 2020 5:52 pm

I've just checked the fixture editor, and it's working normally. Our cloud hosting provider also reports no known problems.

Our servers are based in the UK. Perhaps there is some general connectivity issue between our server and your location?
Dave Brown - db audioware
Author of DMXIS | D-Pro | Show Buddy | Show Buddy Active | ArtNetMon

wolfgerb
Posts: 3
Joined: Sun Jan 26, 2020 7:16 pm

Re: Database/timeout error when trying to log in...

Post by wolfgerb » Sun Jan 26, 2020 7:20 pm

Same happens over here. I´m located in Austria.
I just tried and can confirm Dave Browns experience.

wolfgerb
Posts: 3
Joined: Sun Jan 26, 2020 7:16 pm

Re: Database/timeout error when trying to log in...

Post by wolfgerb » Sun Jan 26, 2020 7:30 pm

Sorry, I was referring to the wrong name. I can confirm the behavior experienced by adamfresk.

estat production
Posts: 1
Joined: Sun Jan 26, 2020 10:13 pm

Re: Database/timeout error when trying to log in...

Post by estat production » Sun Jan 26, 2020 10:14 pm

Same issue here. In the United States.

Dave Brown [admin]
Posts: 1873
Joined: Sat Sep 15, 2012 4:53 pm

Re: Database/timeout error when trying to log in...

Post by Dave Brown [admin] » Mon Jan 27, 2020 12:09 am

The fixture editor does not currently support secure https connections, this might be the issue.

Don't try to access it via https://fixtures.dmxis.com, always use http://fixtures.dmxis.com
Dave Brown - db audioware
Author of DMXIS | D-Pro | Show Buddy | Show Buddy Active | ArtNetMon

wolfgerb
Posts: 3
Joined: Sun Jan 26, 2020 7:16 pm

Re: Database/timeout error when trying to log in...

Post by wolfgerb » Mon Jan 27, 2020 1:33 pm

Works, thanx!

Dave Brown [admin]
Posts: 1873
Joined: Sat Sep 15, 2012 4:53 pm

Re: Database/timeout error when trying to log in...

Post by Dave Brown [admin] » Mon Jan 27, 2020 3:27 pm

wolfgerb wrote:
Mon Jan 27, 2020 1:33 pm
Works, thanx!
Thanks for confirming that.

I have changed the server to redirect https requests to the correct page. Hopefully that will sort the problem for everyone :)
Dave Brown - db audioware
Author of DMXIS | D-Pro | Show Buddy | Show Buddy Active | ArtNetMon

adamfresk
Posts: 15
Joined: Mon May 06, 2019 10:52 pm

Re: Database/timeout error when trying to log in...

Post by adamfresk » Mon Feb 03, 2020 2:43 pm

Dave Brown [admin] wrote:
Mon Jan 27, 2020 12:09 am
The fixture editor does not currently support secure https connections, this might be the issue.

Don't try to access it via https://fixtures.dmxis.com, always use http://fixtures.dmxis.com
Thanks a million!! :D

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