Help, error mesage when installing new Show Buddy

Chat about Show Buddy - show control software from db audioware.
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buggyman2163
Posts: 4
Joined: Sat Jan 18, 2020 3:44 am

Help, error mesage when installing new Show Buddy

Post by buggyman2163 » Sat Jan 18, 2020 4:50 am

I bought DMXIS and Show Buddy Setlist from Sweetwater online a few days ago. I finally got the unlock code for Show Buddy today (they forgot to include it in my order). I downloaded it, no problem, when I launch it to put in my access code I get an error message :( #1005 Error while initiallsing DMXIS please reinstall Show Buddy and restart). I tried uninstalling and reinstalling both DMXIS and Show Buddy, same result every time. I contact tech support at Sweetwater, the tech gets on my computer and does basically the same thing I did and gets the same result. He says he will contact Enttec and get back with me in a few days. So now I have all this cool software that don't work. I'm doing this on a new laptop I just bought for this purpose, its running Windows 10 Pro and far surpasses the requirements of this software. I should mention I also have MyDMX 3.0, it seemed to be a much larger program and it downloaded fine. Any help will be greatly appreciated.

Dave Brown [admin]
Posts: 1880
Joined: Sat Sep 15, 2012 4:53 pm

Re: Help, error mesage when installing new Show Buddy

Post by Dave Brown [admin] » Sat Jan 18, 2020 10:05 am

Please contact support@db-audioware.com, we'll send you a download link for the latest installer, which should resolve the issue.
Dave Brown - db audioware
Author of DMXIS | D-Pro | Show Buddy | Show Buddy Active | ArtNetMon

buggyman2163
Posts: 4
Joined: Sat Jan 18, 2020 3:44 am

Re: Help, error mesage when installing new Show Buddy

Post by buggyman2163 » Sun Jan 19, 2020 6:42 am

Contacted support@db-auidoware.com yesterday, still no response. If anyone knows of a link that will work I'd appreciate it greatly.

buggyman2163
Posts: 4
Joined: Sat Jan 18, 2020 3:44 am

Re: Help, error mesage when installing new Show Buddy

Post by buggyman2163 » Sun Jan 19, 2020 6:45 am

oops....make that support@db-audioware.com

Dave Brown [admin]
Posts: 1880
Joined: Sat Sep 15, 2012 4:53 pm

Re: Help, error mesage when installing new Show Buddy

Post by Dave Brown [admin] » Sun Jan 19, 2020 12:14 pm

Download instructions are in your email now.
Dave Brown - db audioware
Author of DMXIS | D-Pro | Show Buddy | Show Buddy Active | ArtNetMon

buggyman2163
Posts: 4
Joined: Sat Jan 18, 2020 3:44 am

Re: Help, error mesage when installing new Show Buddy

Post by buggyman2163 » Sun Jan 19, 2020 11:20 pm

No luck...same results.

alamakluke
Posts: 3
Joined: Thu Jun 18, 2020 6:46 pm

Re: Help, error mesage when installing new Show Buddy

Post by alamakluke » Tue Jun 23, 2020 8:30 pm

I am getting the same error when trying to start Show Buddy. I also have sent an email to the support@db-audioware.com

Hopefully this can be resolved so I can test this application.
Thanks in advance.
Luc

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