PROBLEM: "Offline - connect your DMXIS box!"

Anything & everything relating to ENTTEC DMXIS.
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Adam
Posts: 1
Joined: Fri Sep 27, 2019 9:24 pm

PROBLEM: "Offline - connect your DMXIS box!"

Post by Adam » Fri Sep 27, 2019 9:27 pm

Yesterday i was working with the DMXIS without any problems at all. Today it wont connect, how many times i try with different stuff, reading forums and whatnot - it wont work. 

Im using Mojave for my macbook pro  (10.14.6)

And 1.6.9 DMX

I tried with the driver control which gave me this. (Serial FTDI driver not found on system)

I've been at it for like 5 hours straight but no solution.
Can someone please help me with this? I really like the product but if this cannot be resolved, i will return it. Thanks
//Adam

RichG
Posts: 130
Joined: Mon Nov 24, 2014 8:19 am

Re: PROBLEM: "Offline - connect your DMXIS box!"

Post by RichG » Thu Oct 10, 2019 7:19 pm

Try reloading the DMXIS software. There's a portion of the installation where after DMXIS is loaded, the FTDI drivers are loaded. Sounds like that portion of the install was skipped... though that doesn't explain why it worked one day and not the other.

In any event, try a reload and watch for the portion of the install when the FTDI drivers are loaded.

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