Show Buddy Active Freezing

Chat about Show Buddy Active - lighting & video control software
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Studio-412
Posts: 23
Joined: Wed Nov 07, 2018 7:20 pm

Show Buddy Active Freezing

Post by Studio-412 » Mon May 06, 2019 9:50 pm

My app keeps crashing in standalone mode. I'm receiving MIDI triggers for scenes from my Network MIDI between my two computers. Most updated version of OSX as well as Show Buddy Active (any date on the next release?)

Can I send you a crash log somehow? Is anyone else having crashing issues?

-Garrett
Last edited by Studio-412 on Fri May 10, 2019 3:10 pm, edited 1 time in total.

Dave Brown [admin]
Posts: 1755
Joined: Sat Sep 15, 2012 4:53 pm

Re: Show Buddy Active Crashing

Post by Dave Brown [admin] » Tue May 07, 2019 4:11 pm

You can get to the crash report via 'User Reports' in the 'Console' app. Send it to support@db-audioware.com and I'll take a look.
Dave Brown - db audioware
Author of DMXIS | D-Pro | Show Buddy | Show Buddy Active | ArtNetMon

Studio-412
Posts: 23
Joined: Wed Nov 07, 2018 7:20 pm

Re: Show Buddy Active Freezing

Post by Studio-412 » Thu May 09, 2019 6:24 pm

Sent.

Thank you.
-G
Last edited by Studio-412 on Fri May 10, 2019 3:10 pm, edited 1 time in total.

Studio-412
Posts: 23
Joined: Wed Nov 07, 2018 7:20 pm

Re: Show Buddy Active Freezing

Post by Studio-412 » Fri May 10, 2019 1:24 am

Just Crashed again. I looked for the crash file, but there is nothing there. Any ideas on what I can try?

-G
Last edited by Studio-412 on Fri May 10, 2019 3:10 pm, edited 1 time in total.

Studio-412
Posts: 23
Joined: Wed Nov 07, 2018 7:20 pm

Re: Show Buddy Active Freezing

Post by Studio-412 » Fri May 10, 2019 2:06 am

I'm not trying to be annoying, I simply want to document crashes in the hopes that it will lead us to an answer.

It crashed again. No logs.
Last edited by Studio-412 on Fri May 10, 2019 3:11 pm, edited 1 time in total.

Dave Brown [admin]
Posts: 1755
Joined: Sat Sep 15, 2012 4:53 pm

Re: Show Buddy Active Crashing

Post by Dave Brown [admin] » Fri May 10, 2019 12:40 pm

You say it's crashing, but your email suggests the software is freezing?

If it's freezing, there will unfortunately be no crash log. I'm trying to recreate the scenario here on a test Mac.
Dave Brown - db audioware
Author of DMXIS | D-Pro | Show Buddy | Show Buddy Active | ArtNetMon

Studio-412
Posts: 23
Joined: Wed Nov 07, 2018 7:20 pm

Re: Show Buddy Active Freezing

Post by Studio-412 » Fri May 10, 2019 3:10 pm

I apologize. I was using the wrong term. You are right. It's freezing.

I'd be happy to screen share to help troubleshoot, but sometimes it takes 10/20 minutes to happen.

I have a rehearsal in 2 hours that we'll be using it for.

-G

Dave Brown [admin]
Posts: 1755
Joined: Sat Sep 15, 2012 4:53 pm

Re: Show Buddy Active Freezing

Post by Dave Brown [admin] » Sat May 11, 2019 1:53 am

Do your presets contain video clips?
Dave Brown - db audioware
Author of DMXIS | D-Pro | Show Buddy | Show Buddy Active | ArtNetMon

Studio-412
Posts: 23
Joined: Wed Nov 07, 2018 7:20 pm

Re: Show Buddy Active Freezing

Post by Studio-412 » Sat May 11, 2019 2:30 pm

I trigger my lights using the video window but I’m displaying boxes of color over top of the light fixtures to change the color. I also mirror those boxes on projectors with my second display.

But they aren’t videos per-se.
Last edited by Studio-412 on Wed May 15, 2019 8:48 pm, edited 1 time in total.

Dave Brown [admin]
Posts: 1755
Joined: Sat Sep 15, 2012 4:53 pm

Re: Show Buddy Active Freezing

Post by Dave Brown [admin] » Sat May 11, 2019 9:33 pm

Stress tests here with the same setup don't reveal any lockups. Since you're seeing them regularly, there's a good chance it is related to your fixture setup or show design.

If you zip up this folder and send it to me, I'll run some stress tests with your actual data...

/Library/Application Support/db audioware/Show Buddy Active
Dave Brown - db audioware
Author of DMXIS | D-Pro | Show Buddy | Show Buddy Active | ArtNetMon

Studio-412
Posts: 23
Joined: Wed Nov 07, 2018 7:20 pm

Re: Show Buddy Active Freezing

Post by Studio-412 » Sat May 11, 2019 10:11 pm

Sent.

Thank you so much!!
-G

Studio-412
Posts: 23
Joined: Wed Nov 07, 2018 7:20 pm

Re: Show Buddy Active Freezing

Post by Studio-412 » Sun May 12, 2019 3:43 am

We had a rehearsal tonight and we tried a different computer for the Show Buddy Active and it didn't crash at all.

I'll steal the library files from the laptop and move it to my desktop and see if that helps. I'll send you the zip of that machine's files as well.

Thank you!
-Garrett

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