Database/timeout error when trying to log in...

Chat relating to fixtures.dmxis.com, the fixture editor for all our lighting products.
adamfresk
Posts: 21
Joined: Mon May 06, 2019 10:52 pm

Database/timeout error when trying to log in...

Post by adamfresk »

For the past week, I´ve been getting an error message when trying to log in and I can´t access the fixture library at all.

Anyone else experiencing this? Is the error at my end or at ENTTEC´s?

/Adam
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Dave Brown [admin]
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Re: Database/timeout error when trying to log in...

Post by Dave Brown [admin] »

I've just checked the fixture editor, and it's working normally. Our cloud hosting provider also reports no known problems.

Our servers are based in the UK. Perhaps there is some general connectivity issue between our server and your location?
Dave Brown - db audioware
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wolfgerb
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Re: Database/timeout error when trying to log in...

Post by wolfgerb »

Same happens over here. I´m located in Austria.
I just tried and can confirm Dave Browns experience.
wolfgerb
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Re: Database/timeout error when trying to log in...

Post by wolfgerb »

Sorry, I was referring to the wrong name. I can confirm the behavior experienced by adamfresk.
estat production
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Joined: Sun Jan 26, 2020 10:13 pm

Re: Database/timeout error when trying to log in...

Post by estat production »

Same issue here. In the United States.
Dave Brown [admin]
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Re: Database/timeout error when trying to log in...

Post by Dave Brown [admin] »

The fixture editor does not currently support secure https connections, this might be the issue.

Don't try to access it via https://fixtures.dmxis.com, always use http://fixtures.dmxis.com
Dave Brown - db audioware
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wolfgerb
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Re: Database/timeout error when trying to log in...

Post by wolfgerb »

Works, thanx!
Dave Brown [admin]
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Re: Database/timeout error when trying to log in...

Post by Dave Brown [admin] »

wolfgerb wrote: Mon Jan 27, 2020 1:33 pmWorks, thanx!
Thanks for confirming that.

I have changed the server to redirect https requests to the correct page. Hopefully that will sort the problem for everyone :)
Dave Brown - db audioware
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adamfresk
Posts: 21
Joined: Mon May 06, 2019 10:52 pm

Re: Database/timeout error when trying to log in...

Post by adamfresk »

Dave Brown [admin] wrote: Mon Jan 27, 2020 12:09 am The fixture editor does not currently support secure https connections, this might be the issue.

Don't try to access it via https://fixtures.dmxis.com, always use http://fixtures.dmxis.com
Thanks a million!! :D
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