For the past week, I´ve been getting an error message when trying to log in and I can´t access the fixture library at all.
Anyone else experiencing this? Is the error at my end or at ENTTEC´s?
/Adam
Database/timeout error when trying to log in...
Database/timeout error when trying to log in...
- Attachments
-
- Skärmavbild 2020-01-26 kl. 13.12.17.png (38.51 KiB) Viewed 8025 times
-
- Posts: 2123
- Joined: Sat Sep 15, 2012 4:53 pm
- Has thanked: 5 times
- Been thanked: 17 times
Re: Database/timeout error when trying to log in...
I've just checked the fixture editor, and it's working normally. Our cloud hosting provider also reports no known problems.
Our servers are based in the UK. Perhaps there is some general connectivity issue between our server and your location?
Our servers are based in the UK. Perhaps there is some general connectivity issue between our server and your location?
Dave Brown - db audioware
Author of Show Buddy Setlist | Show Buddy Active | ArtNetMon
Author of Show Buddy Setlist | Show Buddy Active | ArtNetMon
Re: Database/timeout error when trying to log in...
Same happens over here. I´m located in Austria.
I just tried and can confirm Dave Browns experience.
I just tried and can confirm Dave Browns experience.
Re: Database/timeout error when trying to log in...
Sorry, I was referring to the wrong name. I can confirm the behavior experienced by adamfresk.
-
- Posts: 1
- Joined: Sun Jan 26, 2020 10:13 pm
-
- Posts: 2123
- Joined: Sat Sep 15, 2012 4:53 pm
- Has thanked: 5 times
- Been thanked: 17 times
Re: Database/timeout error when trying to log in...
The fixture editor does not currently support secure https connections, this might be the issue.
Don't try to access it via https://fixtures.dmxis.com, always use http://fixtures.dmxis.com
Don't try to access it via https://fixtures.dmxis.com, always use http://fixtures.dmxis.com
Dave Brown - db audioware
Author of Show Buddy Setlist | Show Buddy Active | ArtNetMon
Author of Show Buddy Setlist | Show Buddy Active | ArtNetMon
-
- Posts: 2123
- Joined: Sat Sep 15, 2012 4:53 pm
- Has thanked: 5 times
- Been thanked: 17 times
Re: Database/timeout error when trying to log in...
Thanks for confirming that.
I have changed the server to redirect https requests to the correct page. Hopefully that will sort the problem for everyone
Dave Brown - db audioware
Author of Show Buddy Setlist | Show Buddy Active | ArtNetMon
Author of Show Buddy Setlist | Show Buddy Active | ArtNetMon
Re: Database/timeout error when trying to log in...
Thanks a million!!Dave Brown [admin] wrote: ↑Mon Jan 27, 2020 12:09 am The fixture editor does not currently support secure https connections, this might be the issue.
Don't try to access it via https://fixtures.dmxis.com, always use http://fixtures.dmxis.com