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Show Buddy Active Freezing
Posted: Mon May 06, 2019 9:50 pm
by Studio-412
My app keeps crashing in standalone mode. I'm receiving MIDI triggers for scenes from my Network MIDI between my two computers. Most updated version of OSX as well as Show Buddy Active (any date on the next release?)
Can I send you a crash log somehow? Is anyone else having crashing issues?
-Garrett
Re: Show Buddy Active Crashing
Posted: Tue May 07, 2019 4:11 pm
by Dave Brown [admin]
You can get to the crash report via 'User Reports' in the 'Console' app. Send it to
support@db-audioware.com and I'll take a look.
Re: Show Buddy Active Freezing
Posted: Thu May 09, 2019 6:24 pm
by Studio-412
Sent.
Thank you.
-G
Re: Show Buddy Active Freezing
Posted: Fri May 10, 2019 1:24 am
by Studio-412
Just Crashed again. I looked for the crash file, but there is nothing there. Any ideas on what I can try?
-G
Re: Show Buddy Active Freezing
Posted: Fri May 10, 2019 2:06 am
by Studio-412
I'm not trying to be annoying, I simply want to document crashes in the hopes that it will lead us to an answer.
It crashed again. No logs.
Re: Show Buddy Active Crashing
Posted: Fri May 10, 2019 12:40 pm
by Dave Brown [admin]
You say it's crashing, but your email suggests the software is freezing?
If it's freezing, there will unfortunately be no crash log. I'm trying to recreate the scenario here on a test Mac.
Re: Show Buddy Active Freezing
Posted: Fri May 10, 2019 3:10 pm
by Studio-412
I apologize. I was using the wrong term. You are right. It's freezing.
I'd be happy to screen share to help troubleshoot, but sometimes it takes 10/20 minutes to happen.
I have a rehearsal in 2 hours that we'll be using it for.
-G
Re: Show Buddy Active Freezing
Posted: Sat May 11, 2019 1:53 am
by Dave Brown [admin]
Do your presets contain video clips?
Re: Show Buddy Active Freezing
Posted: Sat May 11, 2019 2:30 pm
by Studio-412
I trigger my lights using the video window but I’m displaying boxes of color over top of the light fixtures to change the color. I also mirror those boxes on projectors with my second display.
But they aren’t videos per-se.
Re: Show Buddy Active Freezing
Posted: Sat May 11, 2019 9:33 pm
by Dave Brown [admin]
Stress tests here with the same setup don't reveal any lockups. Since you're seeing them regularly, there's a good chance it is related to your fixture setup or show design.
If you zip up this folder and send it to me, I'll run some stress tests with your actual data...
/Library/Application Support/db audioware/Show Buddy Active
Re: Show Buddy Active Freezing
Posted: Sat May 11, 2019 10:11 pm
by Studio-412
Sent.
Thank you so much!!
-G
Re: Show Buddy Active Freezing
Posted: Sun May 12, 2019 3:43 am
by Studio-412
We had a rehearsal tonight and we tried a different computer for the Show Buddy Active and it didn't crash at all.
I'll steal the library files from the laptop and move it to my desktop and see if that helps. I'll send you the zip of that machine's files as well.
Thank you!
-Garrett