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Database/timeout error when trying to log in...

Posted: Sun Jan 26, 2020 1:15 pm
by adamfresk
For the past week, I´ve been getting an error message when trying to log in and I can´t access the fixture library at all.

Anyone else experiencing this? Is the error at my end or at ENTTEC´s?

/Adam

Re: Database/timeout error when trying to log in...

Posted: Sun Jan 26, 2020 5:52 pm
by Dave Brown [admin]
I've just checked the fixture editor, and it's working normally. Our cloud hosting provider also reports no known problems.

Our servers are based in the UK. Perhaps there is some general connectivity issue between our server and your location?

Re: Database/timeout error when trying to log in...

Posted: Sun Jan 26, 2020 7:20 pm
by wolfgerb
Same happens over here. I´m located in Austria.
I just tried and can confirm Dave Browns experience.

Re: Database/timeout error when trying to log in...

Posted: Sun Jan 26, 2020 7:30 pm
by wolfgerb
Sorry, I was referring to the wrong name. I can confirm the behavior experienced by adamfresk.

Re: Database/timeout error when trying to log in...

Posted: Sun Jan 26, 2020 10:14 pm
by estat production
Same issue here. In the United States.

Re: Database/timeout error when trying to log in...

Posted: Mon Jan 27, 2020 12:09 am
by Dave Brown [admin]
The fixture editor does not currently support secure https connections, this might be the issue.

Don't try to access it via https://fixtures.dmxis.com, always use http://fixtures.dmxis.com

Re: Database/timeout error when trying to log in...

Posted: Mon Jan 27, 2020 1:33 pm
by wolfgerb
Works, thanx!

Re: Database/timeout error when trying to log in...

Posted: Mon Jan 27, 2020 3:27 pm
by Dave Brown [admin]
wolfgerb wrote:
Mon Jan 27, 2020 1:33 pm
Works, thanx!
Thanks for confirming that.

I have changed the server to redirect https requests to the correct page. Hopefully that will sort the problem for everyone :)

Re: Database/timeout error when trying to log in...

Posted: Mon Feb 03, 2020 2:43 pm
by adamfresk
Dave Brown [admin] wrote:
Mon Jan 27, 2020 12:09 am
The fixture editor does not currently support secure https connections, this might be the issue.

Don't try to access it via https://fixtures.dmxis.com, always use http://fixtures.dmxis.com
Thanks a million!! :D