Newbie Help! Need to add a Chinese Generic Puck and misc. questions

Chat relating to fixtures.dmxis.com, the fixture editor for all our lighting products.
notgordon
Posts: 1
Joined: Fri Sep 20, 2019 4:49 am

Newbie Help! Need to add a Chinese Generic Puck and misc. questions

Post by notgordon »

Hello Friends,

Nice to meet everyone.

Just downloaded D Pro and I bought Enttech DMX USB PRO MK2. I have a DELL Laptop

Issue #1
I have 5 Pucks that I bought from a company in Bakersfield. No one can tell me, even the company I bought them from can tell me what brand they are. The company said they had them made in China for them. I am trying to add them but have no idea how to. I heard that I can have someone on the forum help me design a custom fixture profile(?) I have the manual for the pucks if that would help.

Issue #2
Not sure if I set up the output correctly in Preferences. In the DMX Output tab it shows that I do have....

Universes Destination Settings
1 DMX USB PRO MK2 Any connected box

yet... when close the window it says "FAILED TO CONNECT TO ENTTEC HARDWARE." This happens even when I "reconnect."

I then go back to the main window and I see it is thinking....

then last 2 messages are...

starting Enttec DMX USB interface comms
failed to connect to Enttec DMX USB interface

So, any help at all would be appreciated!!! Thank you.