Can not unlock no hardware Id

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IamJusticeX
Posts: 3
Joined: Wed Apr 03, 2019 5:39 am

Can not unlock no hardware Id

Post by IamJusticeX » Thu Apr 04, 2019 2:21 am

I just got my DMXis box and went to the website and downloaded and installed the software. I then plugged my box into laptop using the USB provided. I saw a pop up of my computer checking out the USB connection and then I open the app and nothing happens. Screen says Offline - connect your DMXIS box!
But it is...

I checked My computer and the box is shown in the list...

Please advise.

Dave Brown [admin]
Posts: 1798
Joined: Sat Sep 15, 2012 4:53 pm

Re: Can not unlock no hardware Id

Post by Dave Brown [admin] » Thu Apr 04, 2019 11:54 am

When the box is connected to USB, what is the state of the four LEDs (two on either side) ? Are any LEDs flickering dimly?

Can you connect to your box reliably using the Enttec PRO Manager utility?

https://www.enttec.com/products/control ... o-manager/
Dave Brown - db audioware
Author of DMXIS | D-Pro | Show Buddy | Show Buddy Active | ArtNetMon

IamJusticeX
Posts: 3
Joined: Wed Apr 03, 2019 5:39 am

Re: Can not unlock no hardware Id

Post by IamJusticeX » Tue Apr 09, 2019 6:19 am

Contacted site.
They suggested I reinstall. Did that to no avail.
I then used device manager and right click on DMXis box to find and install drivers. From there all is good.

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