Help, error mesage when installing new Show Buddy

Chat about Show Buddy Setlist show control software.
buggyman2163
Posts: 4
Joined: Sat Jan 18, 2020 3:44 am

Help, error mesage when installing new Show Buddy

Post by buggyman2163 »

I bought DMXIS and Show Buddy Setlist from Sweetwater online a few days ago. I finally got the unlock code for Show Buddy today (they forgot to include it in my order). I downloaded it, no problem, when I launch it to put in my access code I get an error message :( #1005 Error while initiallsing DMXIS please reinstall Show Buddy and restart). I tried uninstalling and reinstalling both DMXIS and Show Buddy, same result every time. I contact tech support at Sweetwater, the tech gets on my computer and does basically the same thing I did and gets the same result. He says he will contact Enttec and get back with me in a few days. So now I have all this cool software that don't work. I'm doing this on a new laptop I just bought for this purpose, its running Windows 10 Pro and far surpasses the requirements of this software. I should mention I also have MyDMX 3.0, it seemed to be a much larger program and it downloaded fine. Any help will be greatly appreciated.
Dave Brown [admin]
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Re: Help, error mesage when installing new Show Buddy

Post by Dave Brown [admin] »

Please contact support@db-audioware.com, we'll send you a download link for the latest installer, which should resolve the issue.
Dave Brown - db audioware
Author of Show Buddy Setlist | Show Buddy Active | ArtNetMon
buggyman2163
Posts: 4
Joined: Sat Jan 18, 2020 3:44 am

Re: Help, error mesage when installing new Show Buddy

Post by buggyman2163 »

Contacted support@db-auidoware.com yesterday, still no response. If anyone knows of a link that will work I'd appreciate it greatly.
buggyman2163
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Joined: Sat Jan 18, 2020 3:44 am

Re: Help, error mesage when installing new Show Buddy

Post by buggyman2163 »

oops....make that support@db-audioware.com
Dave Brown [admin]
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Re: Help, error mesage when installing new Show Buddy

Post by Dave Brown [admin] »

Download instructions are in your email now.
Dave Brown - db audioware
Author of Show Buddy Setlist | Show Buddy Active | ArtNetMon
buggyman2163
Posts: 4
Joined: Sat Jan 18, 2020 3:44 am

Re: Help, error mesage when installing new Show Buddy

Post by buggyman2163 »

No luck...same results.
alamakluke
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Re: Help, error mesage when installing new Show Buddy

Post by alamakluke »

I am getting the same error when trying to start Show Buddy. I also have sent an email to the support@db-audioware.com

Hopefully this can be resolved so I can test this application.
Thanks in advance.
Luc
Four12 Acoustics
Posts: 8
Joined: Tue Jun 23, 2020 2:51 pm

Re: Help, error mesage when installing new Show Buddy

Post by Four12 Acoustics »

Old thread, I know! I just downloaded SB Setlist from Sweetwater and it's version 1.6.1. It's my understanding there is a version 1.7.0 or better out there now. I emailed CS but wondering if anyone has a download link they could share as I was hoping to make some progress this evening
Thanks
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